1. What Farewell is and is not
Farewell is a private digital planning service that helps users organize safety check-ins, trusted contacts, memorial profile information, memories, and optional legacy access instructions.
Farewell is not a law firm, estate trustee, executor, notary, funeral home, cemetery provider, medical provider, emergency service, insurance provider, financial adviser, or substitute for professional legal, tax, estate, medical, financial, or funeral advice.
Information stored in Farewell is not a formal will, codicil, power of attorney, advance directive, trust, beneficiary designation, probate filing, funeral contract, or legally binding estate instruction unless it independently satisfies the legal requirements that apply in your jurisdiction. You are responsible for obtaining qualified professional advice where needed.
2. Eligibility and account responsibility
You must be legally able to enter into a contract and use the service only for lawful, personal, non-commercial purposes unless Farewell separately agrees otherwise in writing.
You are responsible for keeping your login credentials secure and for all activity under your account. You must keep your profile, contact details, trusted contact information, memorial preferences, check-in settings, and payment information accurate and current.
You must not impersonate another person, create an account for someone else without authority, provide false status information, or use Farewell to harass, threaten, defame, exploit, or mislead any person.
3. Contacts, heirs, and third-party information
You may provide names, email addresses, phone numbers, relationship information, and delivery preferences for trusted contacts, heirs, or other recipients only if you have a lawful basis and appropriate permission to do so.
You are responsible for telling those people that Farewell may contact them by email, SMS, or other available channels for account safety, confirmation, memorial, or legacy access purposes. Delivery of emails, SMS messages, or other notices is not guaranteed.
Contacts, heirs, and requesters may receive read-only access or confirmation requests according to your settings and Farewell's safety workflow. They do not become account owners and cannot edit your saved account content unless Farewell later provides a specific authorized feature.
4. Safety check-ins and confirmation workflow
Safety check-ins are a convenience and planning tool. They are not an emergency response system, medical monitoring system, life-safety device, or guaranteed welfare-check service.
If check-ins are overdue, Farewell may send reminders, contact trusted contacts, request confirmation, pause or escalate workflows, or require manual review according to your settings and our operational rules. Automated workflows can be delayed or fail because of network outages, carrier filtering, payment status, account settings, device restrictions, third-party services, or other causes outside our control.
No legacy release or memorial publication should be treated as an official or legal determination of a person's status. Farewell may rely on contact responses, administrative review, system records, and other available information, but we do not independently verify official records unless we expressly state otherwise.
5. Memorials, memories, and public/private visibility
You are responsible for all text, names, photos, audio, video links, memories, tributes, and other content you provide. You must have the rights and permissions needed to upload or publish that content and to identify or depict other people.
Public memorial settings may make certain content available to visitors after applicable review or publication steps. Private memorial settings may restrict visibility, but no online system can guarantee that information will never be copied, screenshotted, forwarded, indexed, or disclosed by an authorized recipient.
Farewell may remove, hide, moderate, or decline to publish content that appears unlawful, harmful, infringing, abusive, misleading, privacy-invasive, exploitative, or inconsistent with the service purpose.
6. Legacy content and encrypted access
Legacy features are intended to help you store private messages, instructions, or access information for later delivery to selected recipients. They are not a substitute for a lawyer, executor, estate plan, secure password manager, or court-supervised estate process.
Some legacy content may be encrypted. You understand that encryption can protect content from routine access, but it also means content may be unrecoverable if keys, tokens, recipient information, or required conditions are unavailable, incorrect, deleted, blocked, or corrupted.
You must not store unlawful material, instructions to commit harm, regulated secrets you are not permitted to disclose, another person's credentials without authority, or content that would violate privacy, intellectual property, financial, employment, medical, or other legal duties.
7. Payments, subscriptions, renewals, and cancellation
Paid plans, one-time purchases, taxes, renewal terms, included features, and limitations are shown at checkout or on the pricing page. Payments are processed by third-party payment processors such as Stripe, and their terms may also apply.
Subscription plans renew automatically until cancelled unless the checkout page or plan description says otherwise. You are responsible for cancelling before the next billing date if you do not want renewal. Access may continue until the end of the paid period unless otherwise required by law or stated at checkout.
If payment fails, is reversed, disputed, refunded, or expires, Farewell may suspend paid features, stop renewal, pause safety workflows that depend on paid access, or restrict access until payment is restored. Refunds, if any, are handled according to the checkout terms, applicable law, and payment processor rules.
8. Privacy, data protection, and communications
Farewell collects, uses, discloses, retains, and protects personal information as described in its Privacy Policy and as reasonably necessary to provide the service, process payments, send notifications, maintain security, comply with law, and operate the business.
The service may involve sensitive personal information, including contact details, family relationships, memorial content, location-related check-in records, legacy instructions, and information about periods when a user may be unable to respond or may have reached their journey end. You must provide accurate information and avoid uploading unnecessary third-party personal information.
You consent to receive service-related emails, SMS messages, transactional notices, safety reminders, payment notices, and account communications. SMS and email delivery are not guaranteed and may depend on carriers, regions, filters, templates, and third-party providers.
9. Third-party services and external links
Farewell may rely on third-party providers for hosting, authentication, database storage, payment processing, email, SMS, maps, analytics, video hosting links, and other infrastructure. We are not responsible for third-party outages, policy changes, content removal, delivery failures, fees, or security incidents outside our reasonable control.
If you add links to YouTube, cloud storage, social media, memorial pages, documents, or other external services, you are responsible for the availability, privacy settings, legality, and continued accessibility of those external resources.
10. Prohibited uses
You must not use Farewell to violate law, infringe rights, upload malware, bypass security, scrape or overload the service, interfere with notifications, misrepresent a person's condition, publish private facts without authority, threaten or harass others, or collect information about others without a lawful basis.
You must not attempt to reverse engineer, disable, probe, or compromise Farewell's security, encryption, release rules, payment systems, administrative tools, or access controls.
11. Availability, backups, and loss risk
Farewell aims to operate reliably, but we do not guarantee uninterrupted availability, error-free operation, permanent storage, successful notification delivery, or continuous access to any particular feature.
You should keep independent backups of important memories, legal documents, passwords, instructions, contact lists, photos, videos, and estate materials. Farewell is not your only record of important personal or legal information.
12. Disclaimers and limitation of liability
To the maximum extent permitted by law, Farewell is provided on an as-is and as-available basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, and error-free performance.
To the maximum extent permitted by law, Farewell and its operators are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost data; lost profits; failed notifications; delayed check-ins; mistaken confirmations; publication decisions; legacy access outcomes; third-party failures; or reliance on saved content.
Nothing in these Terms limits liability that cannot legally be limited, including liability for intentional misconduct where applicable, or rights that consumer protection law does not allow you to waive.
13. Indemnity
You agree to defend, indemnify, and hold Farewell and its operators harmless from claims, losses, liabilities, damages, costs, and expenses arising from your content, your instructions, your contacts or heirs information, your misuse of the service, your breach of these Terms, or your violation of another person's rights or applicable law.
14. Suspension, termination, and content removal
Farewell may suspend, restrict, or terminate access, remove content, pause workflows, or require verification if we believe there is a security risk, legal risk, payment issue, abuse, fraud, inaccurate information, dispute, or breach of these Terms.
You may stop using the service or request account deletion where available. Some records may be retained as needed for security, fraud prevention, legal compliance, dispute handling, tax/accounting, backup restoration, or legitimate business purposes.
15. Changes to these Terms
We may update these Terms as the product, pricing, law, providers, or business operations change. If changes are material, we may provide notice through the website, email, account notice, or another reasonable method.
Continued use after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the service and cancel any paid plan before the next renewal date.
16. Governing law and disputes
Unless mandatory consumer law requires otherwise, these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules.
Before starting a formal claim, you agree to contact Farewell and try to resolve the issue informally. Mandatory legal rights and non-waivable consumer protections remain unaffected.
17. Contact
Questions about these Terms, account access, billing, or service notices should be sent through the contact method provided on the website or in your account communications.