Version: 2026-05-privacy-v1
This Privacy Policy explains how Farewell handles information when you create an account, use safety check-ins, manage trusted contacts, prepare memorial content, or save legacy access instructions.
Farewell may collect account details, profile information, contact information, safety check-in records, memorial content, memories, legacy access instructions, payment-related status, and technical information needed to operate the service.
We use information to create and manage your account, support sign-in, operate safety check-ins, deliver important service notifications, maintain memorial and legacy workflows, process subscriptions or purchases, prevent abuse, and improve service reliability.
If you provide trusted contact information, Farewell may use email and SMS when available to send important service notices related to safety confirmation and access workflows.
Memorial and legacy information may include sensitive personal content. Access and publication are controlled by your settings and Farewell's confirmation workflows. Contacts and requesters are intended to receive read-only access where applicable.
Farewell may use third-party providers for hosting, database services, authentication, payment processing, email, SMS, analytics, security, and operational support. These providers process information only as needed to provide their services.
Farewell uses technical and organizational safeguards designed to protect user information. No online service can guarantee absolute security, so users should also keep their devices, email accounts, and passwords secure.
You may update your account and profile information where the service allows it. Certain information may become locked or read-only after confirmation workflows are triggered, according to Farewell's product rules.
Farewell may update this Privacy Policy as the service changes. Continued use after updates means acceptance of the updated policy.